Refund and Returns Policy - Lesky Electronics

Overview

At Lesky.ae, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Our Refund and Returns Policy is designed in accordance with United Arab Emirates (UAE) Consumer Protection laws to ensure a clear and fair process.

Return Eligibility & Timeframe

14-Day Return Window: You may request a return or exchange within 14 days from the date of delivery.
Condition of Item: To be eligible for a return, your item must be unused, unopened, and in the exact same condition as received. It must remain in its original factory-sealed packaging with all accessories, user manuals, warranty cards, and tags included.
Proof of Purchase: A valid invoice or order confirmation number is required for all returns and refunds.

Non-Returnable & Exempt Items

Due to health, hygiene, and digital licensing policies, the following items cannot be returned or refunded once opened or unsealed:

In-ear headphones, earbuds, and personal hygiene/care products.
Downloadable software products, digital licenses, or prepaid gift cards.
Products with broken manufacturer seals or tampered serial numbers.
Clearance, final sale, or special-order promotional items (unless defective upon arrival).

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or wrong item:

Please notify our team within 24 hours of receiving your package.
Contact us via email at hello@leskyelectronics.com or call our 24/7 Hotline at +971 4 222 96 11 with photos or videos of the item and packaging.
We will inspect the issue and arrange a free replacement or full refund including any delivery charges.

Refunds Process

Once your returned item is received at our facility and inspected by our Quality Control team:

We will notify you via email regarding the approval or rejection of your refund.
Approved Refunds: Refunds will be credited back to your original method of payment (Credit Card, Debit Card, or Bank Transfer).
Processing Time: Card refunds typically take 7 to 14 business days to reflect in your bank account, depending on your card issuer.
Cash on Delivery (COD) Purchases: Returns for orders paid via COD will be issued via store credit or bank transfer.

Shipping Returns & Charges

Customer Responsibility: Except for defective or wrong items sent by us, return shipping charges are non-refundable and will be paid by the customer.
Pickup Service: We can arrange a return pickup via our local courier service across the UAE. The return shipping fee will be deducted from your final refund amount.